FAQ & Shipping – Electric Dance Merch

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FAQ & Shipping

How long does shipping take?

Shipping times will vary depending on products. Most products you will receive within 3-5 days upon purchase, and others you will receive within 14-21 days if its print on demand and depending on where the product is shipped from.

Many of our one of a kind products are handmade to order and/or print on demand, so please allow 7-10 days for them to be made and shipped. If you would like to know the approximate date that your order will arrive, please contact us.

 

I ordered multiple items, why did I only receive one? 

We ship your items from various wholesale vendors from around the world. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't worry if you don't receive all of your items at once as the others are on the way. 

 

How can I contact you?

We have a contact form on our website that allows you to reach us directly. Otherwise, you may contact us by emailing info@electricdancemerch.com 

 

How do I track my package?

We provide our customers with a tracking number after their purchase if requested. Note that it can take 3-7 days for tracking information to be updated depending on the product and where its shipped from. Please email us if you didn't receive a tracking number for your order and we will gladly provide you with one. 

 

My package or order is missing?

As we can always provide tracking information on all of our products, 

We are not responsible for any lost or stolen items after our tracking information indicates that your order has been delivered to the shipping address you provided. 

Please make sure to create and maintain a safe environment at your residence for packages to be delivered.

 

Do you ship internationally?

Yes we do. Please note that international shipping costs may vary. Please contact us asking what countries we ship to.